Soothing Cleansing Milk
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A gentle milk cleanser designed to effortlessly melt away makeup and impurities without ever compromising the skin’s delicate barrier.
Perfectly paired with the Deep Cleansing Oil for an intensive double cleanse, this nourishing formula is especially suited for dry and sensitive skin. It features rosehip seed oil to deliver lasting hydration and protect against environmental stress, chamomile extract to soothe and calm, and sunflower oil—rich in vitamin E—to help reduce the appearance of redness and support the skin’s natural defences.
This comforting, creamy cleanser rinses away cleanly, leaving the complexion feeling hydrated, velvety smooth, and visibly soothed.
Benefits:
- Gently removes makeup and daily impurities
- Provides lasting hydration and helps prevent dryness
- Helps calm and reduce visible redness
- Strengthens and supports the skin barrier
- Ideal for dry and sensitive skin types
How to use:
- Use as the first step in your skincare routine, morning and evening
- Apply to dry skin using gentle circular motions
- Rinse thoroughly with lukewarm water and pat dry
- Follow with your regular Susanne Kaufmann skincare products
Susanne’s double cleansing spa tip:
- First, apply the Soothing Cleansing Milk to dry skin and massage well
- Without rinsing, apply the Purifying Cleansing Gel directly over top and massage again
- Rinse thoroughly with lukewarm water and pat dry
Loshen & Crem recommendations:
For a comforting, barrier-supporting ritual, follow with the Susanne Kaufmann Soothing Toner and Rejuvenating Day Cream. Add a layer of the Nutrient Serum for an extra boost of calm and hydration.
Ingredients:
Rosehip seed oil: Rich in vitamins A and C, this oil helps protect the skin from environmental stress, supports collagen production, and delivers deep hydration.
Chamomile flower extract: Known for its calming, toning, and regenerating properties, it soothes irritation and promotes skin healing.
St. John's wort extract: Offers anti-inflammatory and astringent effects, helping to calm blemished or reactive skin.
Sunflower oil: Strengthens the skin barrier and helps reduce the look of redness with antioxidant-rich vitamin E.
INCI:
Aqua (Water), Helianthus Annuus (Sunflower) Hybrid Oil, Caprylyl Caprylate/Caprate, Caprylic/Capric Triglyceride, Rosa Moschata Seed Oil, Pentylene Glycol, Methyl Glucose Sesquistearate, Stearyl Alcohol, Tocopheryl Acetate, Achillea Millefolium Extract, Althaea Officinalis Root Extract, Chamomilla Recutita (Matricaria) Flower Extract, Hypericum Perforatum Extract, Salvia Officinalis (Sage) Leaf Extract, Sodium Levulinate, Sodium Anisate, Xanthan Gum, Glycerin, Tocopherol, Limonene, Linalool, Benzyl Salicylate, Parfum.
Complimentary sample.
Free Express Shipping with orders over $189.99
Available at our Edmonton Boutique
Ship to Canada only
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 14 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $189.99 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $21.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.
Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
- Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
- Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $23.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
Clearance Items
Clearance items are FINAL SALE.
These products are offered at up to 75% off due to minor imperfections, nearing expiry dates (noted in descriptions), or other reasons. Returns, refunds, or credits are not available for these items.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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About Us
Loshen & Cream
Let's be clear, this is not about us. It's about you, it's about your skin health.
We are not your typical online skin care boutique. Although we are a virtual store, all of the experts behind Loshen & Crem are true professionals with an outstanding knowledge of the skin.
We choose the top skincare brands to provide you with the best options for healthy skin.
#Respectyourskin