Double Cleansing Duo
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A double cleansing duo designed to gently yet effectively cleanse away daily dirt, makeup, and impurities while preparing the skin for the rest of your skincare ritual.
Suitable for all skin types and thoughtfully curated to purify and clarify without ever stripping or drying, this two-step edit pairs two of our bestselling cleansers: the Deep Cleansing Oil and the Purifying Cleansing Gel.
Start with the Deep Cleansing Oil, a silky blend of cold-pressed plant oils—like sunflower and apricot kernel—rich in vitamin E to dissolve makeup, excess sebum, and environmental buildup. Follow with the refreshing Purifying Cleansing Gel, infused with Alpine willowherb extract and masterwort root extract to help regulate sebum, soothe irritation, and refine the look of pores. Together, they create a complete cleansing ritual that leaves the skin soft, balanced, and ready for whatever comes next.
Benefits:
- Effectively removes makeup, SPF, and daily impurities
- Helps regulate sebum and minimise the appearance of pores
- Supports and protects the skin’s natural barrier
- Leaves skin feeling clean, soft, and rebalanced
- Prepares the skin for optimal absorption of following products
How to use:
- Begin your routine with the Deep Cleansing Oil
- Apply 2–3 pumps to dry skin (face, neck, and décolletage)
- Massage using gentle circular motions, then rinse with lukewarm water and pat dry
- Follow immediately with the Purifying Cleansing Gel
- Massage into damp skin, rinse thoroughly, and pat dry
Loshen & Crem recommendations:
For a complete skin reset, follow this cleansing ritual with the Susanne Kaufmann Soothing Toner and Nutrient Serum. Complete with the Nourishing Day Cream to lock in hydration and strengthen the skin’s barrier.
Ingredients:
Sunflower oil: A rich source of vitamin E that provides antioxidant protection while supporting the skin’s acid mantle.
Alpine willowherb extract: Helps to reduce sebum production and minimise the appearance of pores.
INCI:
Deep Cleansing Oil: Helianthus Annuus (Sunflower) Seed Oil, Brassica Campestris (Rapeseed) Seed Oil, Polyglyceryl-4 Oleate, Prunus Armeniaca (Apricot) Kernel Oil, Tocopherol, Geraniol, Citronellol, Linalool, Parfum.
Purifying Cleansing Gel: Aqua (Water), Coco-glucoside, Sodium Coco-sulfate, Glycerin, Cocamidopropyl Betaine, Polyglyceryl-4 Caprate, Glyceryl Oleate, Sodium Levulinate, Bisabolol, Epilobium Fleischeri Flower/Leaf/Stem Extract, Peucedanum Ostruthium Root Extract, Sodium Hyaluronate, Citric Acid, Sodium Chloride, Sodium Anisate, Hydrolyzed Wheat Protein, Coconut Acid, Pentylene Glycol, Triticum Vulgare (Wheat) Bran Extract, Yeast Ferment Extract, Sodium Benzoate, Tocopherol, Hydrogenated Palm Glycerides Citrate, Methyl Benzoate, Parfum.
Complimentary sample.
Free Express Shipping with orders over $189.99
Available at our Edmonton Boutique
Ship to Canada only
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 14 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $189.99 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $21.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.
Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
- Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
- Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $23.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
Clearance Items
Clearance items are FINAL SALE.
These products are offered at up to 75% off due to minor imperfections, nearing expiry dates (noted in descriptions), or other reasons. Returns, refunds, or credits are not available for these items.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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About Us
Loshen & Cream
Let's be clear, this is not about us. It's about you, it's about your skin health.
We are not your typical online skin care boutique. Although we are a virtual store, all of the experts behind Loshen & Crem are true professionals with an outstanding knowledge of the skin.
We choose the top skincare brands to provide you with the best options for healthy skin.
#Respectyourskin