DISCOVERY KIT
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The Discovery Kit by Indie Lee is the perfect introduction to clean skincare or a travel-friendly essential for skincare enthusiasts. This curated set includes three iconic products for a complete skincare ritual that cleanses, tones, and hydrates. Whether you're new to Indie Lee or a jet-setter in need of a compact routine, this kit has you covered.
What's Included:
- Brightening Cleanser (30ml): Gently cleanses and exfoliates for a radiant glow.
- CoQ-10 Toner (30ml): Refreshes, smooths, and hydrates with antioxidant-rich ingredients.
- Squalane Facial Oil (10ml): Locks in moisture and improves texture with a single-ingredient formula.
Why It Works:
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Brightening Cleanser:
- Removes makeup and impurities without stripping skin.
- Packed with Strawberry Seed Oil, Lycopene, and Wheat Protein for firmer, brighter skin.
- Suitable for all skin types, including sensitive and dry skin.
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CoQ-10 Toner:
- Chamomile, Cucumber, and Aloe soothe and hydrate.
- Hyaluronic Acid delivers lasting moisture.
- Alcohol-free and suitable for all skin types.
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Squalane Facial Oil:
- 100% olive-derived squalane deeply hydrates and smooths.
- Lightweight, fast-absorbing, and suitable for all skin types.
How to Use:
- Brightening Cleanser: Apply to damp skin, massage, and rinse. For an exfoliating mask, leave on for 5 minutes before rinsing.
- CoQ-10 Toner: Spritz onto a cotton pad and apply to face and neck after cleansing, morning and evening.
- Squalane Facial Oil: Massage a few drops onto clean skin, morning and evening. Mix with foundation for a dewy glow or use on hair and body for added hydration.
Precautions:
- For external use only.
- Brightening Cleanser contains Gluten.
- Brightening Cleanser and CoQ-10 Toner are formulated with Glycerin and may include Soy.
Ingredients:
- Brightening Cleanser: Water (Aqua/Eau), Decyl Glucoside, Disodium Coco-Glucoside Citrate, Coco Glucoside, Glyceryl Oleate, Hydrolyzed Wheat Protein, Xanthan Gum, Fragaria Chiloensis (Strawberry) Seed Oil, Lycopene (Tomato), Propanediol, Natural Fragrance*, Ethylhexylglycerin, Potassium Sorbate.
- CoQ-10 Toner: Water (Aqua/Eau), Aloe Barbadensis Leaf Extract, Ubiquinone (Coenzyme Q10), Propanediol, Anthemis Nobilis (Roman Chamomile) Flower Extract, Salvia Officinalis (Sage) Leaf Extract, Carica Papaya Leaf Extract, Cucumis Sativus (Cucumber) Extract, Citrus Aurantium (Bitter Orange) Flower Extract, Citrus Paradisi (Grapefruit) Peel Extract, Hyaluronic Acid, Natural Fragrance*, Ethylhexylglycerin, Potassium Sorbate.
- Squalane Facial Oil: Squalane Oil (Olive derived).
Complimentary sample.
Free Express Shipping with orders over $189.99
Available at our Edmonton Boutique
Ship to Canada only
Pickup currently unavailable at Loshen & Crem
DISCOVERY KIT
Loshen & Crem
11003 26 Avenue Northwest
Edmonton AB T6J 4C1
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 14 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $189.99 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD.
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $19.95 CAD within Canada and $28.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.
Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
- Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
- Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $23.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
Clearance Items
Clearance items are FINAL SALE.
These products are offered at up to 75% off due to minor imperfections, nearing expiry dates (noted in descriptions), or other reasons. Returns, refunds, or credits are not available for these items.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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About Us
Loshen & Cream
Let's be clear, this is not about us. It's about you, it's about your skin health.
We are not your typical online skin care boutique. Although we are a virtual store, all of the experts behind Loshen & Crem are true professionals with an outstanding knowledge of the skin.
We choose the top skincare brands to provide you with the best options for healthy skin.
#Respectyourskin